Privacy Policy

1. Introduction

Welcome. We respect your privacy and are committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020. This policy explains how we collect, use, and protect your personal data when you use our insurance check service.

2. Information We Collect

We collect the following types of personal information:

• Identity Information: Your name as provided in the contact form.
• Contact Information: Your email address and phone number (if provided).
• Quiz Data: Your responses during the insurance chat for the purpose of generating a general overview.
• Technical Data: IP address, browser type, and device information for analytics purposes.
• Marketing Data: UTM parameters and referral source information.

3. How We Use Your Information

We use your personal information for the following purposes:

• To generate your insurance overview.
• To connect you with a licensed New Zealand financial adviser.
• To send you a copy of your results via email.
• To improve our service through anonymised, aggregated analytics.

4. Sharing Your Information

We share your information only with:

• Licensed Advisers: Your details are shared with our team of licensed NZ financial advisers to facilitate a follow-up conversation.
• Service Providers: We use trusted third-party services (email delivery, data processing) that process data on our behalf under strict confidentiality agreements.

We will never sell your personal information to third parties.

5. Data Storage & Security

Your data is stored securely using industry-standard encryption and access controls. We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

6. Cookies

We use cookies and similar tracking technologies to improve your experience on this site. Cookies are small text files stored on your device that help us understand how visitors use the site and measure the effectiveness of our advertising.

We use the following types of cookies:

• Essential cookies: Required for the site to function. Cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with the site (e.g. Google Analytics). These are only set with your consent.
• Advertising cookies: Used to measure the performance of our Facebook/Instagram advertising campaigns. These are only set with your consent.

You can withdraw your consent at any time by clearing your browser cookies or using the opt-out options provided by Google and Meta.

7. Data Breach Notification

In the unlikely event of a data breach that is likely to cause serious harm, we will notify the Office of the Privacy Commissioner and any affected individuals as soon as practicable, and no later than 72 hours after becoming aware of the breach, in accordance with our obligations under the Privacy Act 2020.

8. Your Rights Under the NZ Privacy Act 2020

Under the Privacy Act 2020, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of any inaccurate personal information.
• Request deletion of your personal information.
• Withdraw consent for us to contact you at any time.

To exercise any of these rights, please contact us using the details below.

9. Complaints Process

If you have a complaint about how we have handled your personal information, please contact us. We will acknowledge receipt of your complaint within 5 working days and aim to resolve it within 20 working days.

10. Contact Us & Privacy Complaints

If you have questions about this privacy policy or how we handle your personal information, please contact us:

Email: hello@insuranceguide.nz

If you believe we have breached the NZ Privacy Act 2020 and we have not resolved your concern to your satisfaction, you may make a complaint to the Privacy Commissioner:

• Website: privacy.org.nz
• Phone: 0800 803 909
• Post: PO Box 10094, The Terrace, Wellington 6143

We will acknowledge any privacy complaint within 5 working days and aim to resolve it within 20 working days.